This Privacy Policy describes how we collect, use, protect, and disclose your personal information.
Collection of Personal Information
We may collect the following types of personal information:
a) Identity Information: Name
b) Contact Information: Email address, phone number
c) Demographic Information: Occupation
d) Preference and Feedback Information: Product or service interests, opinions, and suggestions about our products or services
e) Activity Participation Information: Records and interaction data from your participation in our events
We may collect your personal information through the following means:
a) Event registration forms
b) Event feedback forms
c) Customer satisfaction surveys
d) Online and offline interactions
e) Social media interactions
f) Phone or email communications
Use of Personal Information
We may use your personal information for the following purposes:
a) Conduct market research and analysis
b) Provide or improve our products and services
c) Contact you to provide relevant information, offers, and promotional activities
d) Respond to your inquiries and provide customer support
e) Comply with applicable laws and legal requirements
Protection of Personal Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Disclosure of Personal Information
We may share your personal information in the following circumstances:
a) Affiliated Companies: With our subsidiaries or affiliated companies for the purposes described in this policy
b) Service Providers: With third-party service providers that assist us in our business operations
c) Business Transfers: In the event of a merger, acquisition, or sale of assets
d) Legal Requirements: Disclosing data as required by law
Retention of Personal Information
We will retain your personal information for the time necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. The retention period will consider:
a) The purpose of data collection
b) Legal, accounting, or reporting requirements
c) The need to resolve disputes or enforce agreements
Your Rights
You have the right to:
a) Understand how we process your personal information
b) Obtain a copy of your personal information that we hold
c) Request correction of inaccurate or incomplete personal information
d) Object to the processing of your personal information
e) Obtain a copy of your personal information in a readable format
f) Request the deletion of your personal information or withdraw your consent at any time
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to exercise your rights, please contact us at info@netron.net.
搭乘智能化浪潮,引领未来的客户服务体验
随着数字科技的急速发展,AI成为各个信息产业最炙手可热的话题,企业如何善用创新技术提升客户服务和内部运营效率成为了一个关键议题。作为行业的先行者,蓝海国际与我们网创信息的合作不仅是对这个挑战的响应,更是对未来的深刻投资。在这次合作中,我们为蓝海国际打造了一款极具先进性的聊天机器人,这不仅是技术上的创新,更是对传统内部营运模式的革命性改变。
问题的发生
蓝海国际经历了一场深刻的企业转型,由提供传统产业服务的公司转变为融入迅速发展的科技技术,提供崭新的软件服务。随着新产品和服务的引入,企业内部经历了大规模的组织调整和改革。面对这一系列变革,蓝海科技为迎接崭新的企业风貌积极招聘了众多新成员。
然而,随着新成员的加入,他们在企业内部信息搜寻方面遇到了一些不便。不论是在人资相关问题上,还是对于过去IT部门文件的疑问,这些新员工都感到需要更有效的信息查找途径。正是在这样的需求下,蓝海国际与网创的合作应运而生。
我们做了什么
我们观察到传统纸本文件查阅的速度已无法应对当前信息时代的需求。如今,企业纷纷将现有或旧有文件转换成电子格式,以便更有效地组织和查询数据。对于像蓝海国际这样的公司而言,这项转变更显得迫切。
我们在协助蓝海国际的过程中,致力打造一款能够提供企业内部数据的聊天机器人。这款AI机器人能够迅速响应使用者的提问,并根据企业内部储存的电子文件进行有效的分类和检索。其建构基于AWS的云端技术,包括无服务器架构、AWS Bedrock与Claude的整合,以及AWS Kendra智能搜索引擎,为企业提供高效且智能的信息管理解决方案。
基于AWS服务的AI特点
以下是该项目的几个重要特点:
高度灵活的无服务器架构:AWS的无服务器环境为该平台注入了前所未有的灵活性和扩展性,确保在各种负载情境下的稳定运行。
智能对话机器人:透过融合AWS Bedrock和Claude,我们打造了一个不仅能够理解客户需求,更能深度互动的智能对话机器人。
精准的智能搜索:凭借AWS Kendra智能搜索引擎,机器人能够快速而准确地搜寻公司内部丰富的数据,为用户提供更贴切的解答。
符合企业伦理的AI技术:我们确保机器人的响应不仅具有智能性,同时遵循“Helpful, Harmless, Honest”的原则,完美适应企业用户的使用场景。
自动化云端架构:透过AWS CDK实现云端架构的自动化部署,提高了系统的可靠性和效率。
严谨的安全防护:透过AWS WAF的实施,确保了系统的高度安全性,仅有经授权的内部人员方可访问。
未来展望
随着这项创新解决方案成功部署,蓝海国际和我们已经开始展望未来的项目发展。我们计划推出多种功能各异的智能机器人,针对不同数据源,进一步扩展用户体验和应用场景。
在生成式AI科技的浪潮中,蓝海国际和我们网创信息都期望抓住先机,快速打造支持使用者在生产、业务及跨部门协作方面取得重大进展的解决方案。透过这次合作,蓝海国际不仅在技术上实现了重大突破,同时在客户服务质量和企业运营效率上实现了显著提升。这一案例生动展现了智能技术如何为企业转型提供强大动力,并在激烈竞争的市场中保持领先地位。