This Privacy Policy describes how we collect, use, protect, and disclose your personal information.
Collection of Personal Information
We may collect the following types of personal information:
a) Identity Information: Name
b) Contact Information: Email address, phone number
c) Demographic Information: Occupation
d) Preference and Feedback Information: Product or service interests, opinions, and suggestions about our products or services
e) Activity Participation Information: Records and interaction data from your participation in our events
We may collect your personal information through the following means:
a) Event registration forms
b) Event feedback forms
c) Customer satisfaction surveys
d) Online and offline interactions
e) Social media interactions
f) Phone or email communications
Use of Personal Information
We may use your personal information for the following purposes:
a) Conduct market research and analysis
b) Provide or improve our products and services
c) Contact you to provide relevant information, offers, and promotional activities
d) Respond to your inquiries and provide customer support
e) Comply with applicable laws and legal requirements
Protection of Personal Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Disclosure of Personal Information
We may share your personal information in the following circumstances:
a) Affiliated Companies: With our subsidiaries or affiliated companies for the purposes described in this policy
b) Service Providers: With third-party service providers that assist us in our business operations
c) Business Transfers: In the event of a merger, acquisition, or sale of assets
d) Legal Requirements: Disclosing data as required by law
Retention of Personal Information
We will retain your personal information for the time necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. The retention period will consider:
a) The purpose of data collection
b) Legal, accounting, or reporting requirements
c) The need to resolve disputes or enforce agreements
Your Rights
You have the right to:
a) Understand how we process your personal information
b) Obtain a copy of your personal information that we hold
c) Request correction of inaccurate or incomplete personal information
d) Object to the processing of your personal information
e) Obtain a copy of your personal information in a readable format
f) Request the deletion of your personal information or withdraw your consent at any time
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to exercise your rights, please contact us at info@netron.net.
StudyDIY：Addressing Customer Service Challenges Through Intelligent Chatbot Solutions, Paving the Way for a New Chapter in Digital Transformation.
In the fast-paced business environment, Timely and Effective Customer Service The key to corporate success lies in adaptability. Confronting the escalating demands and interactive challenges posed by customers, Self-Help Home Study Network has chosen to collaborate with our company, WebCreative Information, to develop a dedicated Line chatbot as part of a robust online customer service system. This initiative has fundamentally transformed their customer service model.
Occurrence of Incident
We all know that, once a business is established and caters to customers, inevitably there will be the occurrence of customer issues, which can be quite diverse. Consequently, there is a need for dedicated channels to address and resolve these problems. This scenario is also applicable to the Self-Help Home Study Abroad website.
Over time, as the pursuit of overseas education becomes increasingly widespread, the demand for inquiries has risen substantially. Consequently, the response time for visitors or inquirers has also extended considerably. Managing the influx of inquiries manually has become impractical, prompting Self-Help Study Abroad Network to seek an alternative solution. Recognizing the convenience offered by Line bot technology, they have entered into a collaborative partnership with a web development firm to address this challenge effectively with a conversational AI chatbot.
What have we done?
We utilize a Line bot with automated responses to effectively address the multitude of inquiries faced by our self-help study abroad platform. However, acknowledging the limitations of a simple Line bot in responding to specific questions, we understand that customers desire to use Line as a unified channel for communication while also expanding the bot's breadth and accuracy in answering queries. To address this, we have integrated AWS services, leveraging a stable and intelligent Generative AI to assist the bot in responding to a more diverse range of questions, creating a true conversational AI chatbot experience.
The key to this project lies in two major innovations:
This aside, we also place importance on the following aspects:
Looking towards the future, Self-Help Home Study Network is currently planning to expand the scope of its robot applications, including the development of chatbots for internal operations and the integration of more internal data through AWS Kendra. This will enhance the functionality of the robots and improve internal communication and efficiency within the company.
Future Outlook
In this era of rapid AI technological advancement, Self-Help Home Study Abroad Network and OurNet Creative Information are jointly exploring how to leverage these technologies to bring greater value to our customers. This not only signifies a significant innovation in the realm of customer service but also marks a crucial step for Self-Help Home Study Abroad Network on its digital transformation journey.
Through this collaboration, Self-Help Study Abroad not only overcame the challenges of real-time customer query responses but also ushered in a revolutionary transformation in its business processes and internal communication methods. This vividly illustrates the immense potential of intelligent technology in enhancing customer service and corporate operational efficiency through an advanced conversational AI chatbot as part of their online customer service system.