Wishmobile's platform, "BeautinQ," provides integrated SaaS services such as appointment scheduling and membership management for over 1,200 beauty businesses in Taiwan. Its success not only relies on the platform's comprehensive features and user-friendly interface but also on the robust, stable, and reliable cloud services provided by Netron Information Technology.
Booking System: Diverse booking channels through LINE and Google, with multiple payment options.
As the ideal digital transformation partner for beauty businesses (such as beauty salons, nail salons, hair salons, body care, and SPA services), BeautinQ's online booking system leverages the robust cloud services provided by Netron Information Technology to offer beauty businesses multiple booking channels.
By simply linking the booking system to their own LINE Official Account and Google My Business on Google Maps, beauty businesses allow customers to easily book services and select their preferred service providers (such as beauticians, nail technicians, hair stylists, or eyelash artists) anytime and anywhere via mobile.
Business owners can also freely set up whether or not to collect a deposit, as well as the deposit percentage. Through secure and reliable cloud technology, customers are offered a variety of payment options for the deposit, including credit cards, e-wallets, stored value, and vouchers, all while ensuring data security and payment protection.
Membership System: Membership management, account top-ups, vouchers, and referral programs (existing customers bringing in new customers).
Providing customers with what they need and encouraging repeat visits is a critical challenge for beauty businesses. BeautinQ, built on a SaaS architecture and supported by Netron Information Technology’s cloud services, helps beauty businesses manage customer relationships effectively. The system enables businesses to offer promotions such as top-up discounts, pre-sale vouchers, and more, all through the membership program.
For example, at a nail salon, a new customer who joins the membership via the LINE booking system and books their first service can have their profile tagged after the service. Whether it's based on age or style preferences, the salon can then send targeted promotional information, such as birthday offers or special deals, directly to the customer via LINE. Additionally, membership perks like “top-up bonuses” or pre-sale electronic tickets/courses can be offered, allowing customers to avoid losing paper vouchers, while businesses eliminate concerns over counterfeit paper tickets. All member data, transaction records, tags, account balances, and vouchers are securely stored in the cloud provided by Netron.
If a beauty business wants to grow its customer base through referrals, BeautinQ also offers an MGM (Member Get Member) mechanism for existing customers to refer new ones. Both the referring customer and the referred new customer can enjoy flexible incentives. This is especially useful for businesses like hair salons and nail salons, where specific service providers are involved. The MGM reward system encourages satisfied customers to share their experiences, helping to boost the reputation of both the business and its staff, thereby maximizing marketing investments.
Moreover, through the Auto Scaling cloud technology provided by Netron, Wishmobile ensures system stability even during high-traffic marketing campaigns. This prevents any potential crashes or system failures during peak times, ensuring a seamless experience for beauty businesses using the BeautinQ SaaS service, regardless of the number of new customers or members.
In addition to the two major systems, BeautinQ also provides operational data management and beauty industry e-commerce services. For multi-location beauty brands, having cross-store data comparison and integrated marketing is crucial. Under the stable cloud services provided by Netron Information Technology, BeautinQ can offer beauty businesses real-time operational reports, staff scheduling, compensation and profit-sharing management, and a comprehensive digitalization of operations.
Furthermore, Netron Information Technology collaborates with Wishmobile to enhance the BeautinQ SaaS service by leveraging AI and LLM (Large Language Model) technologies. By analyzing big data from the beauty industry, AI helps create customer data models that allow store owners to compare their business metrics—such as average order value, repurchase cycle, first-time purchase contribution, customer activity, and retention rate—with industry standards. This provides valuable insights for smarter operational and marketing decisions, helping businesses find more effective ways to boost performance.
For some beauty businesses, selling products or accessories is a key profit source. Unlike external platforms where fees are deducted and customer profiles are harder to track, the social e-commerce system provided by BeautinQ allows beauty businesses to operate e-commerce directly through LINE. This system offers full control over customer data, making it easier to track sales performance and marketing effectiveness while providing better insights into customer behavior.
Extended Services: Google Map Cross-border Appointment, BeautinQ Fun Ticket Voucher Sharing Platform.
Through accumulated experience, BeautinQ has launched additional services to provide a more complete operational and marketing support for beauty industry stores, including cross-border appointments and the Fun Ticket voucher-sharing platform. The former helps beauty stores attract both domestic and international tourists through Google Maps, allowing them to directly make appointments via a reservation link. The system supports 8 major languages and various payment methods, significantly lowering the threshold for beauty stores to attract tourist business.
The BeautinQ Fun Ticket voucher-sharing platform helps beauty stores integrate various types of course vouchers, including brand-specific vouchers issued by medium to large beauty brands/enterprises, or universal vouchers issued by small to medium beauty stores (which can be used as a discount on in-store services). Through collaboration with external industries, these vouchers are integrated and sold to high-income industry customers or corporate employees. The Fun Ticket platform meets various needs, including those of beauty stores, beauty customers, beauty-related vendors, institutions, and corporate brands, extending beyond current consumer demands and service offerings to achieve balance and healing in the body, mind, and spirit.
The "BeautinQ SaaS system" created by WishMobile offers uninterrupted LINE and Google reservation services for beauty stores. At the same time, while collecting data, it ensures the protection of store information security, which relies heavily on stable cloud services and maintenance. Netron Information Technology's 7x24 maintenance services allow WishMobile to quickly and effectively address potential system load issues arising from an increasing number of customers, ensuring that they can provide the best solutions to beauty stores at crucial moments.
Furthermore, Netron's maintenance team is certified in both AWS and containerization services, offering substantial support. As containerization becomes an increasingly prominent trend, Netron also boasts CNCF-certified instructors, providing WishMobile with a reliable technical support backup.
BeautyinQ and Netron Information Technology Collaborate to Create New Cross-Industry Cooperation in the Beauty Sector
Thanks to its cloud service technology and long-term partnership with Netron Information Technology, WishMobile has successfully launched "BeautyinQ - Beauty Industry Ecosystem," providing stable and efficient services to over 1,200 beauty stores. This platform connects beauty stores with partners across the beauty industry supply chain, including beauty material suppliers, beauty equipment vendors, payment service providers, marketing companies, and even beauty legal associations. This collaboration not only enhances operational efficiency for all parties involved but also creates more business opportunities for beauty store owners.
In the future, WishMobile will continue to deepen its collaboration with Netron Information Technology, exploring more innovative services and application scenarios to provide beauty store owners with better solutions for digital transformation and revenue growth.
